Otter
Otter is a restaurant platform combining point of sale with online ordering, QR and kiosk ordering, catering, and order management across in-store, pickup, and delivery. It serves fast casual, quick service, bakeries, cafes, food trucks, and enterprise restaurants.
What Jolly reads from Otter
Order channel
Whether an order came through a website, app, kiosk, delivery marketplace, or call center, so throughput can be measured for the specific channel a location runs.
Fulfillment mode
Whether an order is for pickup, delivery, dine-in, drive-thru, or catering, so a goal can target the off-premise workflow a shift is actually staffed to run.
Fulfillment timing
How long an order takes from placed to ready or picked up, which turns speed of service into a number a shift can be measured against.
First-party versus marketplace mix
How much of the digital volume at a location comes through its own website or app rather than a third-party marketplace it does not control.
Guest recognition across orders
Whether a returning guest is recognized through a loyalty or account system, which shows how much repeat digital business a location earns beyond one-time marketplace orders.
Order accuracy
A guest report of a missing, wrong, or poorly prepared item is recorded against the order and the location that filled it, so accuracy reads per shift rather than as a refund total at month end.
Campaigns you can run on Otter
Otter integration FAQ
No. Your team keeps working in Otter. Jolly reads the records Otter keeps as the work happens, and campaigns pay out on those records, not on numbers people report at the end of the week.
No. Every Jolly integration is read-only. Jolly reads the data a campaign needs and sends nothing back. Connecting Otter changes no records, settings, or screens in it, and the people who use it every day keep working the same way.
Our team connects Otter with yours during implementation, as part of the Jolly rollout. Tell us which other systems you run, including ones that aren't in our catalog yet and ones you plan to replace.
It depends on what Otter itself records. Where Otter aggregates or reports on marketplace orders alongside its own channels, that volume can feed a campaign the same way. Where a marketplace app operates outside Otter entirely, Jolly cannot see those orders and they are not part of the campaign.
Yes. Where Otter records which channel an order came through, a campaign audience can be set to one channel, such as pickup, delivery, kiosk, or drive-thru, rather than asking every shift at a location to improve at all of them at once.
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