Does Jolly replace Grubhub?

No. Your team keeps working in Grubhub. Jolly reads the records Grubhub keeps as the work happens, and campaigns pay out on those records, not on numbers people report at the end of the week.

Does Jolly write anything back to Grubhub?

No. Every Jolly integration is read-only. Jolly reads the data a campaign needs and sends nothing back. Connecting Grubhub changes no records, settings, or screens in it, and the people who use it every day keep working the same way.

How does a Grubhub connection get set up?

Our team connects Grubhub with yours during implementation, as part of the Jolly rollout. Tell us which other systems you run, including ones that aren't in our catalog yet and ones you plan to replace.

Can a campaign target order accuracy on Grubhub?

Yes, where Grubhub records the guest reports behind it. Accuracy runs as a Productivity campaign: the goal is set on the reported error rate for a location or shift, points dispatch when it comes down, and nothing is paid when it does not. Errors Grubhub attributes to delivery rather than the store sit outside it.

Grubhub

Grubhub for Restaurants is a marketplace and delivery platform for restaurants, covering ordering through the Grubhub app and website, a commission-free branded ordering site, point-of-sale and technology integrations, and delivery, self-delivery, supplemental delivery, and pickup options.

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What Jolly reads from Grubhub

Order channel
Whether an order came through a website, app, kiosk, delivery marketplace, or call center, so throughput can be measured for the specific channel a location runs.
Fulfillment mode
Whether an order is for pickup, delivery, dine-in, drive-thru, or catering, so a goal can target the off-premise workflow a shift is actually staffed to run.
Fulfillment timing
How long an order takes from placed to ready or picked up, which turns speed of service into a number a shift can be measured against.
Order accuracy
A guest report of a missing, wrong, or poorly prepared item is recorded against the order and the location that filled it, so accuracy reads per shift rather than as a refund total at month end.