Incentivize your support teams. Only pay for results.

It is a program that pays support reps for hitting defined targets, like a ticket resolved on first contact and not reopened, a weekend queue covered, or a help article published. Jolly runs these as campaigns tied to the data your ticketing platform already reports, so spend maps to resolution rather than to a flat hourly rate.

A CSAT bonus pays on a score a rep cannot see until the period closes, driven partly by things they do not control. Jolly rewards the weekly behaviors that produce the score, like first-contact resolutions and tickets that stay closed, and reports what each campaign returned so you can see what is working.

By paying on tickets that stayed closed and passed quality review, never on tickets touched. Rewarding volume alone teaches a desk to close fast and reopen tomorrow, which moves the number and not the outcome. Jolly productivity campaigns pair throughput with the quality bar in the same target.

Reopens and unnecessary escalations are both first-answer problems, so Jolly rewards the first answer that holds. Campaigns pay on resolutions that survive the reopen window, so a rep earns for solving what is theirs to solve. Nothing pays for a low escalation count, because a ticket that belongs to tier two should reach it on the first touch.

Yes. Jolly runs scheduling campaigns that reward reps for picking up the shifts that are hardest to fill, like weekends, holidays, and overnight coverage on a global queue. You only pay when the shift is actually covered, so the spend maps to coverage rather than to a standing differential.

Product knowledge is the asset, and it is what you lose when the rep who finally has it leaves. Jolly runs retention campaigns tied to tenure milestones and product certifications, so building depth on your product carries visible upside week to week. You only pay when retention actually improves.

Your own reps usually know who is good at this work. Jolly reactivates dormant referral programs by rewarding reps when a referral is hired and stays past ramp, not just when a name is submitted. You only pay when a seat is actually filled and held.

Yes. Identity verification and data-access steps are cleanly countable and are exactly what gets skipped when a queue is long. Jolly rewards verifications completed and quality reviews passed, so the procedure becomes something a rep earns on rather than something they only hear about after an audit.

Not when the target accounts for it. Jolly pays on resolutions that survive the reopen window and pass quality review, so a prematurely closed ticket earns nothing and costs the rep the reward. The design point is that the incentive and the outcome are the same event.

Deflection changes the mix, not the design. When self-service and co-pilot answers absorb the simple volume, what is left on the desk is the hard ticket, so targets move to the work that remains: resolutions that hold on complex queues, quality reviews passed, and knowledge articles that make the next deflection possible. You still only pay when the target is hit.

Yes. Targets are set per site and per team, so an in-house desk and an outsourced partner site can run different campaigns at the same time under one program. You see performance side by side and can tell which desks are hitting their numbers and which need attention.

Most likely, yes. Jolly's Data Agent connects to the systems you already run, including ticketing platforms, CRM, your knowledge base, workforce management, and quality tools, and reads live performance from them. Campaigns run on your real support data, not on self-reported numbers.

Yes. Each campaign has defined targets. When a rep hits theirs, points dispatch automatically. When they do not, nothing is paid, so your spend always maps to a ticket actually resolved or a queue actually covered.

Nothing is deducted. Incentives are always upside. Reps earn more when they perform and there is no penalty when they do not, which matters most in the quality and privacy campaigns, where any downside would give someone a reason to hide a missed step rather than fix it.