Qualtrics
Qualtrics is an experience management platform collecting customer and employee feedback across channels, with location-level insights, automated response routing, and employee action plans.
What Jolly reads from Qualtrics
Survey and review responses
Each survey response or review, tagged with the location and the date of the visit it's about, so a goal can cover one site and one month.
Satisfaction scores by location
Satisfaction and likelihood-to-recommend scores, rolled up for each site. A frontline team's goal is set at that level.
Response routing and action plans
Which manager each low score went to, and when they followed up and closed the case, so a goal can count how fast low scores get a reply.
Touchpoint and stay attribution
Which visit, stay, or interaction each response is about, so a score traces to the shift or department that served the guest.
Campaigns you can run on Qualtrics
More Customer & Guest Experience integrations
Jolly reads the same operational data from any of these.
Qualtrics integration FAQ
No. Your team keeps working in Qualtrics. Jolly reads the records Qualtrics keeps as the work happens, and campaigns pay out on those records, not on numbers people report at the end of the week.
No. Every Jolly integration is read-only. Jolly reads the data a campaign needs and sends nothing back. Connecting Qualtrics changes no records, settings, or screens in it, and the people who use it every day keep working the same way.
Our team connects Qualtrics with yours during implementation, as part of the Jolly rollout. Tell us which other systems you run, including ones that aren't in our catalog yet and ones you plan to replace.
Yes, when Qualtrics ties each response to a location and a date. The goal then covers the site and the weeks a team worked. One shift doesn't control a whole score, so campaigns on this data usually also count the actions behind it, such as following up on every low score.
Yes, where Qualtrics runs staff surveys. Those responses are stored by site, like customer responses, so a goal can count survey participation or engagement scores at each site.
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